Refund Policy

At Q8 Horology, we take pride in offering only 100% authentic luxury watches, straps, and accessories. Each piece is carefully inspected before delivery to ensure the highest standards of quality.

Because of the nature of our products and our special-order system, we follow the policy below:

1. Deposits & Reservations

  • All deposits for out-of-stock or reserved watches are non-refundable, as the watch is secured specifically for you.

2. Order Cancellations

  • Orders can only be cancelled before they are dispatched.
  • Once the order has been shipped, cancellations are no longer possible.

3. Returns & Exchanges

  • We currently do not offer returns or exchanges for change of mind.
  • A return will only be accepted if the product arrives damaged or defective.
  • Any claim for a damaged or defective product must be reported within 48 hours of delivery, along with unboxing pictures/videos for verification.

4. Warranty Claims

  • All watches come with their official warranty card inside the box.
  • Issues covered under manufacturer warranty (manufacturing defects only) should be claimed directly with us or through the authorized brand service center, as per the warranty instructions.
  • Warranty does not cover accidental damage, water damage (if beyond rated resistance), or misuse.

5. Refund Method & Timeline

  • If your return/refund request is approved, the refund will be issued to your original payment method.
  • Refund processing may take 7–14 business days, depending on your bank or payment provider.

6. Non-Refundable Items

  • Gift wrapping services.
  • Shipping fees (local or international).
  • Customs duties, taxes, or additional fees charged by third parties.

7. International Orders

  • Customers outside Kuwait are responsible for any import duties or taxes in their country. These charges are non-refundable, even if the order is returned.

8. Contact Us

If you have any concerns about your order, refund, or warranty, please contact us:

Email: Info@q8-horology.com
Phone: +965 6222 2276
WhatsApp: via the button on the boutiques image below on our homepage
Address: Qibla, Mohammed Thunayyan Al Ghanim Street, Salhiya Complex, Mezzanine 1, Roloi Boutique – Franck Muller Boutique, Kuwait

 Thank you for shopping with Q8 Horology. Your trust means everything to us, and we are committed to ensuring your satisfaction with every purchase.