FAQ
Find quick answers about our watches, orders, shipping, warranty, and payments for a seamless shopping experience.
Products
Q: Are the watches authentic?
Yes, every watch we sell is 100% authentic and comes with an official warranty.
Q: Can I get more details about the watch specifications?
Yes, full details (materials, case size, movement, etc.) are listed on each product page. For extra questions, our team is happy to assist.
Q: Are the watches water-resistant?
Most of our watches are water-resistant to different levels. Please check the product page for exact details.
Q: Do the watches come with a special box or case?
Yes, every watch comes in a premium box designed for protection and elegant display.
Orders & Shipping
Q: How can I reserve or order a watch that’s out of stock?
You can place a special order by contacting us directly.
Q: What is the payment policy for reserving an out-of-stock watch?
A 50% deposit is required.
Q: Is the deposit refundable if I cancel?
No, deposits are non-refundable since we secure the watch especially for you.
Q: How long does delivery take within Kuwait?
Delivery usually takes 1–3 business days.
Q: Do you ship internationally?
Yes, we ship internationally. Delivery takes 1 to 14 business days depending on the destination.
Q: Can I change my shipping address after placing an order?
Yes, contact us before your order is dispatched.
Q: What if I’m not available to receive my order?
Our delivery team will arrange a new time or redelivery.
Q: Do you offer gift wrapping?
Yes, gift wrapping is available during checkout.
Warranty
Q: What are the warranty terms?
All watches come with a minimum one-year warranty covering manufacturing defects.
Q: Does the warranty cover accidental damage?
No, it only covers manufacturing defects.
Q: How can I claim my warranty?
Your official warranty card is included inside the watch box. Please keep it safe, as it will be required for any warranty claim.
Payments & Costs
Q: What payment methods do you accept?
We accept major credit cards, Apple Pay, and Google Pay.
Q: Are there additional shipping charges?
Yes, based on destination and method. Costs are shown clearly at checkout.
Q: Do you charge customs duties or taxes for international orders?
Customs duties or taxes may apply depending on your country’s regulations and are the buyer’s responsibility.
Registration & Account
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save details.
Q: How can I update my account information?
Log in anytime to update your personal or shipping information.
Q: Can I view my order history?
Yes, order history is available when logged into your account.
Customer Service
Q: How can I contact you?
You can reach us by email, phone, or simply press the WhatsApp button on the boutiques image on our homepage.
Q: What are your service hours?
Our customer service team is available from 10:00 AM to 10:00 PM
Q: How can I submit a complaint or feedback?
Contact us through any of our channels (email, phone, or WhatsApp) and we’ll respond quickly.
Q: Do you protect customer data?
Yes, we strictly follow our Privacy Policy to safeguard your information.